We guarantee our bespoke and custom designed baths
Design & Form Ltd : Our Guarantee
Design & Form Ltd has always been at the forefront of bath design and manufacturing technology. As a result of this lifetime commitment to combining design with function and performance, we are able to offer this robust and meaningful guarantee:
Design & Form guarantees that its custom-built products are fit for the purpose intended in their design, conform to the current relevant published specification and are free of defects in workmanship or materials.
A Design & Form product made from Ficore® or Vitrite® carries a 25 year guarantee against structural failure, loss of rigidity and surface breakdown.
In the unlikely event of any of the these faults occurring, the Company will undertake, after proof of purchase, inspection and analysis to either exchange the faulty product for a new product of the same specification or, at the Company's option, if the fault is minor, to repair and refurbish at its expense. The Company will not accept liability for any consequential loss.
This guarantee does not cover:
Damage caused by misuse, poor maintenance or lack of care.
Normal wear and tear
Damage or deterioration caused by unprofessional or improper installation resulting in faults such as (but not limited to) poor sealing, instability, weight of bath not being self supported, excessive wear, damage through stress impact or poor plumbing.
Damage caused by failure of waterproof sealing at any holes drilled for any purposes such as (but not limited to) brassware, water intakes, jets, underwater lights etc.
Damage caused by exposure to aggressive chemicals, abrasive or destructive cleaning materials, superheated agents or naked flame and objects such as lighted smoking materials.
Faults caused by additions or alterations to the product without Design & Form's prior knowledge and agreement.
Design & Form's judgement on cause is final.